Terms and Conditions

Courses – Cancellation and Rescheduling Policies

The following rules apply to cancellations and rescheduling of training courses at Behaviour Design Group Sweden AB (BDG)

1. Open courses (both in-person and online)

  • Registration is binding as soon as BDG has accepted the booking and sent confirmation that the participant has been admitted to the course. Cancellations must always be made in writing to BDG.
  • If a cancellation is made 2–4 weeks before the start of the course, the client must reimburse BDG for 50% of the course fee.
  • If a cancellation is made less than two weeks before the start of the course, the customer must reimburse BDG for 100% of the course fee.
  • If you are unable to attend, your spot may be transferred to another person at the same company after consulting with BDG.
  • Rescheduling to a different course date is permitted only once and must be done no later than 14 days before the course starts. In the event of illness, later cancellations or rescheduling may be permitted if requested in writing to customer service and a doctor’s note is submitted within 30 days. A new doctor’s note is required for each rescheduling. The original invoice must be paid upon rescheduling.

2. Changes to the delivery of open courses

  • BDG reserves the right to cancel a course, in which case any fees paid will be refunded. No further compensation will be paid.
  • BDG reserves the right to change the course location before the course begins. Information regarding any change of location will be sent out well in advance of the course start date.
  • If the number of participants for a course session is too low, BDG reserves the right to reschedule or cancel a scheduled course two weeks before the start date. If a course is canceled, the participant will not be charged. We are not liable for any costs incurred by the participant as a result of the cancellation and otherwise adhere to the Swedish Sale of Goods Act.

3. Terms of Payment

  • All payments are made by invoice. Payment terms: 30 days. Payment must be made to BDG bankgiro number 5258-6609, specifying the OCR number.
  • The customer is responsible for providing accurate billing information when placing an order. We reserve the right to charge an administrative fee of 500 SEK if billing information is changed after the invoice has been sent to the customer. If the invoice is past due, the customer will be charged a reminder fee, late payment interest, and any collection fees.
  • If payment is not received on time, a payment reminder will be sent, including a late fee and interest on overdue payments. If payment is further delayed, a collection notice will be sent.
  • BDG will send an invoice shortly after the training session for open courses.
  • Invoices are sent as PDF files or by regular mail.

3. Customized training programs

The cancellation and rescheduling policies are the same as those for open courses. However, billing is handled in accordance with a separately prepared quote and/or agreement.

3.Contact

If you have any questions about these terms and conditions, please don’t hesitate to contact us at Behaviour Design Group. Our contact information:

Behaviour Design Group AB, Kungsgatan 54, 111 35 Stockholm
Email:info@behaviourdesigngroup.com