Webinar: Boosting Add-On Sales and Customer Satisfaction

Insights into Tele2’s change management efforts using Organizational Behavior Management (OBM)—a behavioral psychology method for changing behavior.

In this webinar, you’ll get an in-depth look at the OBM methodology and hear how we implemented it at Tele2, which led to both increased add-on sales and customer satisfaction.

Speakers: Erik Matton, CEO of Behaviour Design Group; Christofer Palm Olofsson, Manager of B2B Voice Implementation at Tele2.

Tips and simple tools

9 ingredients that make your feedback effective

Feedback is now an integral part of most organizations—and rightly so! A…
Articles Tips and simple tools

Active Listening: A Powerful Leadership Tool

Transformational leadership is a leadership style in which leaders inspire and motivate their team to achieve higher…
Videos and webinars

Behavioral Psychology Meets BIM & Digitalization

In this presentation, Erik explains how behavior-based change management can contribute to a more successful…
Articles Tips and simple tools

That is why we humans are driven by consequences…

…and how it affects our behavior. Have you ever wondered why we repeat certain behaviors…
Tips and simple tools

That’s why you should measure behavior—and here’s how to do it step by step

Behavior is key to creating a safety culture in the workplace. In behavior-based safety (BBS) and…
Articles

The Human Factor & How BBS Can Reverse the Trend

In today’s industrial environments, it is easy to assume that safety risks are primarily due to technical…
Tips and simple tools

Effective Feedback

Giving feedback is an art that can have a significant impact on an organization’s…
Articles

Improved Quality of Care with OBM

Kelley and Gravina (2018) have studied the shift in the healthcare sector from volume-based to value-based reimbursement and highlight…
Articles

Understanding Motivation with Self-Determination Theory (SDT)

Self-Determination Theory (SDT) is a psychological theory of motivation that examines how people can become…
Articles

How do you build effective teams?

In this article, we’ll walk you through how to build an effective team by…
Videos and webinars

Work safely or not at all: Safety culture at Södra

Please accept marketing cookies to watch this video. We’ll tell you about our work…
Articles

Practice doesn't make perfect—practice with feedback does.

Feedback is a well-established concept in both research and practice.
Articles

Psychological Well-Being in the Workplace

Psychological safety is about creating an environment where individuals feel safe to take…
Articles

How to Build an Effective Leadership Team

Most teams underperform. According to a study of management teams, only 22%…
Tips and simple tools

How to Motivate Employees to Work Safely and Sustainably

“I’ve noticed that some members of my team often take shortcuts and violate safety procedures.…
Videos and webinars

Safety Culture: Give Positive Feedback

✨Ohlala!✨ That’s the sound you hear when our CEO Erik Matton asks the question: How does it feel to…
Videos and webinars

Safety Culture: What Is It, Really?

In this video, Erik Matton, CEO of Behaviour Design Group, explains some of the key principles…
Videos and webinars

Safety Culture: Our Human Nature

In this video, Erik Matton, CEO of Behaviour Design Group, explains some of the key principles…
Tips and simple tools

Drive behavioral change with measurable results

We often boast that our scientific method—Organizational Behavior Management (OBM) and Behavior-Based…
Articles

Transformational leadership

Transformational leadership has proven to be one of the most effective leadership styles for inspiring…
Videos and webinars

Webinar Part 1: Three Practical Tips for Building a Strong Safety Culture.

This is the first of three parts in a webinar series on how to create safe workplaces and…
Videos and webinars

Webinar Part 2: Overview of the SAFE Model

In this webinar, we’ll provide an overview of the SAFE model, which was developed by us at…
Videos and webinars

Webinar Part 3: Award-Winning Safety Culture in Construction Projects

In this webinar, we’ll discuss how to apply behavior-based safety in construction projects. Among…